Conflict Management Series, Part 1:
Keeping Your Cool When You Come Under Attack By An Irrational Person
Course Type: Webinar
Contact Hours: 1.0
Wednesday, March 22, 2017
- Pacific: 9:00am - 10:00am
- Mountain: 10:00am - 11:00am
- Central: 11:00am - 12:00pm
- Eastern: 12:00pm - 1:00pm
We’ve all at one time or another worked up the courage to have a conversation with someone only to find that a few words into the discussion the other person begins lobbing bombs at us. We feel our pulse quicken, become sick to our stomachs, defensive and wondering what we can do to keep ourselves from walking away defeated. Our first impulse is to try to reason, argue or ignore the irrational person and what we quickly learn is that the encounter escalates.
Irrational people typically follow a predictable pattern and the key to successfully preparing for and not falling apart when you face them can make all the difference in changing the dynamic of the conversation. This conversation today will give you a brief look into the science behind the other person’s irrational behavior, tips for how to recognize it when it is happening and lastly how to keep yourself from being triggered into becoming defensive and slipping into irrationality too.
Upon completion of this session, the learner will be able to:
- Explain why people behave irrationally and how that behavior impacts them.
- Identify measures to be taken in conflict situations with an irrational person.
- Discuss how to keep cool in the moment.
Please note: This webinar is part of a series. Be sure to register for Part 2: Now That You’ve Kept Your Cool, How Do You Deal With The Irrational Person, scheduled for Wednesday, March 29, 2017.
The American Association of Occupational Health Nurses, Inc. (AAOHN) is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.
The American Association of Occupational Health Nurses, Inc. is additionally approved as a CNE provider by the California Board of Registered Nursing (#CEP9283).
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AAOHN Education Joint Provider:
University of Michigan Center for Occupational Health and Safety Engineering
Handouts will be available closer to the webinar date.