NSO Webinar: The Non-Adherent Patient: Risk Control Strategies for Nurses

Earn CNE credit by attending NSO's Complimentary Webinar!

Date: May 3, 2018
Time: 1:00 – 2:00 p.m. ET

Registration is required and ends 30 minutes prior to the webinar. To register, please click here.

Patient non-adherence can come in many forms: unwillingness to follow a course of therapy, repeated missed appointments, rejecting treatment recommendations, reluctance to take medications, refusal to provide information or chronic late payments. If left unchecked, such conduct may result in litigation. The objective of this presentation is to empower nurses with strategies to not only recognize these patient behaviors but also take steps to reduce the likelihood of malpractice claims. Using selected claim scenarios, RNs and LPNs/LVNs can examine their own current risk control practices in relation to the claims and losses experienced by their peers.


  • Understand the factors that determine patient adherence.
  • Recognize the role that the patient, external factors and providers play in patient adherence. 
  • List the leading techniques for dealing with non-adherent patients.
  • Identify key risk management tools that RNs, LPNs/LVNs, and NPs can incorporate into their practice to help promote patient adherence.


  •  Jennifer Flynn, CPHRM, Risk Manager, Nurses Service Organization (NSO)
  •  Lynn Pierce, BSN, RN, CPHRM, Risk Control Director, CNA Healthcare

FAQ about NSO’s webinars:

Will I receive a discount on my NSO policy? No, at this time the webinar alone does not make you eligible for a policy discount, but participants who complete this activity will be awarded one contact hour of continuing education credit.

I cannot attend because I have a scheduling conflict.  Will it be offered again? Registered nurses who are unable to attend the live event will have access to the archived recording and will be sent an email post event with a link to listen to the recorded presentation.

Will I receive CE credit if I miss the live event? Yes and No. The FREE CE credit through NSO is only available for those who attend the live event. However, the archived recording will be eligible for credit through NSO’s Focus on Malpractice Prevention page via LWW’s Nursing Center.com. The certified content will be at a discounted price for NSO customers and will appear on LWW’s site within 2 months of the event date.

Are any states excluded from receiving credit? No. Lippincott Williams & Wilkins (LWW) is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center's Commission on Accreditation. Credit is available in all states.

How will I know if I’m registered? Several confirmation emails are sent to registrants for the NSO webinar. One at time of registration, another is sent two days prior to the event and a last email is sent two hours prior to the event. If a participant is registered, they will automatically receive an email after the webinar to access the on-demand recording. Customers will need to register in order to receive these emails, both pre- and post-event. Confirmation emails contain a link to use for the live event and is unique to each participant to track attendance for CE purposes.

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